Contact us
For bug reports, questions, feedback or anything else, email us directly — a human reads every message:
EMAILSUPPORT[email protected] — we usually reply within a few days.
Reporting a bug
To help us fix things fast, please include:
- Your device model and OS version (e.g. "iPhone 15, iOS 26" or "iPad Air, iPadOS 26");
- What you were doing when it happened (game mode, world, solo or multiplayer);
- A screenshot or screen recording if you can capture one.
On iOS you can also report directly from TestFlight during the beta — screenshots sent that way reach us with full technical context attached.
Frequently asked questions
- Do I need an account to play?
- No. Lluvia has no accounts, no login and no registration. Install and play.
- Is Lluvia on Android?
- No. Lluvia is available for iPhone and iPad only. Any mix of iPhones and iPads can join the same match.
- I'm getting lag or "connection lost" messages.
- Multiplayer requires a stable internet connection. Matches are relayed through servers in the United States, so distance and unstable Wi-Fi or mobile data can cause latency. If you see the "connection unstable" banner often, try switching networks or moving closer to your router.
- Can I play offline?
- Lluvia is built around online sessions. You can host your own session, but an internet connection is required to start a game.
- How do I delete my data?
- We store nothing about you on any server (see our Privacy Policy). All your settings live on your device — uninstalling the game removes them completely.
- My progress reset between sessions — is that a bug?
- Upgrades and coins are part of each run by design — each new campaign starts fresh. Your character selection and settings are kept between sessions.